Fittopia Wellness Studio
A Fittopia Fitness Center Company
Terms and Conditions of Service
Last Updated: October 2025
1. Introduction
These Terms and Conditions of Service constitute a binding legal agreement between you and 1508814 B.C. LTD., operating as Fittopia Wellness Studio. By accessing or using our services, you agree to be bound by these terms. This agreement governs your access to physiotherapy, Pilates, private training, online coaching, wellness workshops, and all associated facilities and services offered by Fittopia Wellness Studio.
2. Covid-19 Disclaimer
By entering our premises, you acknowledge that there is an inherent risk of exposure to Covid-19 and other communicable illnesses in any shared space. You voluntarily assume this risk when you visit our facility. Do not enter the premises if you are experiencing symptoms of illness, have tested positive for Covid-19 in the last 10 days, or are under an isolation or quarantine order. We ask all members and guests to act responsibly to protect the health of the entire community.
3. Waiver and Release
Participation in Health Center Activities, including but not limited to weightlifting, bodybuilding, Pilates, reformer training, and other physical fitness exercises, involves inherent risks. These risks include, but are not limited to, muscle strains, joint injuries, fractures, cardiovascular events, and in rare cases, paralysis or death. By participating, you acknowledge that you are aware of these risks and voluntarily assume full responsibility for any injury, loss, or damage arising from your participation. You release Fittopia Wellness Studio, its staff, instructors, and affiliates from any liability related to such participation to the fullest extent permitted by law.
4. AXIS Group Class Policy
Credit Expiry
All class credits are non-transferable and non-refundable. Credits expire as listed above from the date of purchase and cannot be extended, paused, or applied to other services.
Cancellation Policy
You must cancel your class booking at least 12 hours before the scheduled class time through your online account. Failure to cancel within this window will result in the following:
- Credit-pack users: forfeiture of one class credit.
- Unlimited members: a $25 late cancellation or no-show fee will be charged.
Cancellations via email, phone, or in-person are not accepted. All cancellations must be processed through your online account.
Studio Etiquette
- Arrive on time. Late arrivals may not be admitted as entry disrupts the class.
- Follow all coach instructions throughout the session for your safety and the safety of others.
- Clean and wipe down equipment after use.
5. Private Training Policy
Refund Policy
You may request a refund within 10 days of purchasing a private training package. The refund amount is calculated as follows:
Refund Amount = Prepaid Amount minus (Single-Session Price multiplied by Sessions Used)
Refund requests submitted after 10 days from purchase will not be accepted.
Package Expiry
Rescheduling
If you reschedule or cancel a private training session within 24 hours of its scheduled start time, half a session will be automatically deducted from your package. We appreciate advance notice so that we can accommodate other clients.
Contact for Cancellations
To cancel a private training package, contact us at:
Email: studio@fittopia.ca
Registered mail: 4940 No. 3 Rd, Unit 122, Richmond, BC, V6X 3A5
If you have any questions about these terms, please reach out to our studio team.
Contact Studio